Frequently Asked Questions

You can place an order directly on our website, via WhatsApp, or through our Facebook Messenger. Simply choose your product, select your size/color, and confirm your order. We'll send you a confirmation within 1 hour.

Yes! You can modify or cancel your order within 2 hours of placing it. Please contact us immediately on WhatsApp. Once the order is dispatched, we cannot cancel it.

Yes! You'll receive an order confirmation via SMS or WhatsApp within 1 hour of placing your order. If you don't receive one, please contact us on WhatsApp.

Absolutely! Many of our customers prefer ordering via WhatsApp or Messenger. Just send us the product name, your size, address, and phone number and we'll handle the rest.

Delivery takes 2–5 business days depending on your location. Dhaka city orders typically arrive in 1–2 days, while other districts may take 3–5 days.

Yes! We deliver to all 64 districts of Bangladesh through our trusted courier partners. No matter where you are, we'll get your order to you.

Delivery charges range from ৳60–৳120 depending on your location. Orders above ৳5000 get FREE delivery anywhere in Bangladesh!

Yes! Once your order is dispatched, we'll send you a tracking number via WhatsApp or SMS. You can use it to track your delivery in real time.

We offer ✅ Open Box Return — Inspect before accepting courier! exchange policy. If you received the wrong item, wrong size, or a defective product, just contact us on WhatsApp within 7 days of delivery and we'll arrange an exchange.

Simply WhatsApp us with your order number, a photo of the item, and the reason for exchange. We'll guide you through the process — it's quick and hassle-free!

We currently offer exchanges rather than cash refunds. However, if we are unable to provide a replacement for a defective item, we will issue store credit or a full refund. Please contact us to discuss your situation.

Yes! Every product at Sreyoshi Mart is handpicked directly from trusted artisans and weavers across Bangladesh. We personally verify the quality of each piece before it reaches you.

Each product page includes a size guide. You can also check our Size Guide page or WhatsApp us with your measurements and we'll recommend the perfect size for you.

We do our best to capture accurate colors in our photos. However, slight variations may occur due to screen settings and lighting. If you're unsure about a color, WhatsApp us and we'll send you additional photos.

For silk sarees, dry cleaning is recommended. Cotton sarees can be hand washed in cold water. Avoid direct sunlight when drying. Each product comes with care instructions — please follow them to maintain the quality and longevity of your garment.

We accept Cash on Delivery (COD), bKash, Nagad, and Rocket. For mobile banking payments, please contact us on WhatsApp for our account details.

Yes! Cash on Delivery is available for all orders across Bangladesh. You pay only when you receive your order — no advance payment needed.

Yes! Our website is secured with SSL encryption and powered by Shopify — one of the world's most trusted e-commerce platforms. Your payment information is always safe with us.