Our Policy
Returns & Exchange
We want you to love every purchase. If something isn't right, we'll make it right — hassle free.
Exchange Window
✅ Open Box Return — Inspect before accepting courier!
Easy Process
Just WhatsApp us — no forms needed
No Questions
We trust our customers completely
We Arrange Pickup
We handle the return logistics for you
✅ Eligible for Exchange
- Wrong size received
- Wrong item delivered
- Defective or damaged product
- Color significantly different from photos
- Missing parts or accessories
- Item not as described
❌ Not Eligible
- Items used, washed, or altered
- Items without original tags/packaging
- Requests after 7 days of delivery
- Change of mind after use
- Items marked as "Final Sale"
- Custom or stitched orders
How to Exchange
Contact Us
WhatsApp us at 8801771133820 with your order number and reason for exchange.
Send Photos
Share clear photos of the item showing the issue. This helps us process your exchange faster.
Drop Off
You can drop off the item at our location — If it is convenient for you.
Replacement Sent
Once we receive the item and verify the issue, your replacement will be dispatched within 2-3 business days.
Our Return Policy
Open Box Return
Inspect your order in front of the delivery person before accepting. If it doesn't fit or meet your expectations, return it immediately to the courier — no questions asked.
Once Accepted
After signing for and accepting the delivery, returns or exchanges are not applicable.
Wrong or Defective Item
If we sent the wrong product or it has a manufacturing defect, contact us immediately via WhatsApp and we will arrange a replacement at no cost.
Need Help?
WhatsApp us before accepting if you have any concerns — we're happy to assist in real time.
Need Help With an Exchange?
Our team is ready to assist you — just send us a message!